Customer Service Representative

4 weeks ago


Canoga Park, California, United States Earl Enterprises Full time

Job Summary

The Customer Service Representative - Cashier is responsible for providing exceptional customer service and ensuring a seamless dining experience for guests at Earl Enterprises' Topanga restaurant. This role requires a warm and welcoming demeanor, with a focus on accuracy and attention to detail.

Key Responsibilities

  • Welcome guests with a smile and energetic greeting, ensuring a positive first impression.
  • Pay close attention to guests to ensure they understand the menu and can make informed ordering decisions.
  • Monitor orders and offer to add missing items, such as drinks or fries, to prevent guests from returning to wait in line.
  • Verify orders with guests on the ordering screen before processing payment.
  • Accept and process payment accurately, thanking guests and providing direction on where to pick up their meal.
  • Learn about the menu and answer guests' questions accurately, making recommendations as needed.

Requirements

This role requires the ability to stand for long periods, lift up to 20 pounds, and perform other physical demands as outlined in the job description.



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