Customer Service Representative
4 weeks ago
As a Front of House Team Member, Cashier at Pollo Campero, you will be responsible for providing an exceptional customer experience by guiding guests through our menu and ensuring their orders are accurate and completed to their satisfaction. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Welcoming new and repeat guests, ensuring a warm and inviting atmosphere
- Being knowledgeable about our menu, making recommendations, and answering questions
- Verifying orders for accuracy, managing to-go orders, processing transactions, and following cash handling procedures
- Operating the cash register, counting money, and providing change
- Counting the register before and after each shift with management to prevent shortages or overages
- Assisting with front-line food preparation, such as packaging and taking orders to tables
- Ensuring customer satisfaction by providing quick, efficient service and quality products
- Working effectively with others, communicating clearly, and following safety rules, policies, and procedures
Requirements
- Must be 18 years of age or older
- Must be fluent in English and Spanish
- Preferred: 1+ year of experience in similar roles
- Ability to lift and push 50 lbs
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Must follow the company's Personal Care and Hygiene policies
- Must be able to produce authorized U.S. work documents
Pay Range USD $20.00/Hr
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