Program Support Specialist

3 weeks ago

Winter Park, Florida, United States Better Together Full time
Job Overview

The Better Together team is seeking a highly skilled Program Support Specialist to oversee the organization's volunteer pipeline efforts in Central Florida. This role will be responsible for strengthening administrative and operational support, primarily to the Family Care Coordinators, to increase our impact in the community.

The ideal candidate will have a bachelor's degree and at least 3 years of experience in program management, operations, or a related field. They will be proficient in Salesforce, Zapier, WordPress, and Basecamp, and will be able to analyze data, handle multiple projects, and thrive in a fast-paced environment.

Key Responsibilities
  • Market Analysis and Research: Gather, analyze, and organize data on demographic community needs, evaluate and offer insights to help Better Together advance program success, research events and other participants that help Better Together further its impact, and research resources for families, such as housing and groups that assist financially.
  • Program Operations: Facilitate all details for church launches, schedule volunteer trainings throughout the year and alongside church launches, assist with launches, trainings, and events as needed, schedule and assist with planning efforts for outreach and parent support events, assist Family Care Coordinators with community referrals and follow up, provide program support for volunteer appreciation receptions, and coordinate internship opportunities that will support programs.
  • Volunteer Pipeline: Manage volunteer pipeline for all Better Together programs, manage and facilitate the volunteer to family matching process, and support volunteer engagement and retention by maintaining ongoing communication.
  • Data Management: Enter and maintain volunteer data in Salesforce, enter all churches and community partnership relationships into Salesforce, create and send reports to churches.
Requirements
  • Minimum of a bachelor's degree with 3 years' experience in program management, operations, or a related field.
  • Technological requirements: Salesforce, Zapier, WordPress, and Basecamp.
  • Match Better Together's core values: Owners Mindset, Choosing Gratitude, Love Others, Partnership-Oriented, and The Sky is the Limit.
Work Environment

Better Together seeks to fill this position as soon as possible. The organization's headquarters are in Naples, Florida, but all the Better Together staff reside in Central Florida. Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication.

The work environment includes weekly team meetings with clear accountability and the opportunity to solve issues as a team, quarterly in-person team meetings to build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities, an intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate, home office setup, including equipment and communication tools you need to hit the ground running, a competitive salary and benefits package, including a health benefit and generous paid leave plan.

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