Account Director
3 weeks ago
Zayo Group is seeking a highly skilled Account Director to join our team. As an Account Director, you will be responsible for developing and maintaining strong relationships with our existing higher education customers in the mid-Atlantic and northeast regions of the United States.
Key Responsibilities:- Maintain current business relationships with customers, securing existing revenue on long-term commitments and selling new services into existing accounts.
- Generate incremental sales revenue by actively promoting Zayo products and services to targeted account territories.
- Present proposals and manage customers through a strategic sales process.
- Apply knowledge of customers, industry, and services to achieve revenue objectives.
- Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
- Manage high volumes of work while maintaining a high degree of responsiveness.
- Track, analyze, and report on customer satisfaction and sales performance and activities in the appropriate reporting tools.
- Provide accurate and timely forecasts of churn and sales opportunities.
- Develop and maintain records of customer activity for reporting of sales and forecasts.
- Provide accurate and timely information to management.
- Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.
- Collaborate as a part of a team while performing as an individual with minimal supervision.
- Bachelor's degree or equivalent from a four-year college; or equivalent combination of education and experience.
- Minimum of three years of high-volume sales experience managing large account territories.
- Previous experience selling to higher education customers.
- Proven ability to build relationships.
- Strong financial acumen.
- Quick learner who collaborates well with others.
- Excellent communication skills, both verbal and written.
- Exceptional customer service and relationship building/maintaining skills.
- Excellent time management and organizational skills.
- A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales.
- Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities.
- High tolerance for ambiguity and can work successfully in a matrix management model.
- Strong understanding of account management and the strategic selling process.
- Effective problem-solving and interpersonal skills.
- Knowledge of Microsoft Word, Excel, and PowerPoint; Salesforce a plus.
- General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD-WAN, Security, Wi-Fi, VoIP, and managed services.
- Ability to travel as required by customers.
- Excellent Health, Dental, and Vision Insurance.
- Retirement 401(k) Savings Plan.
- Fitness membership discounts.
- Generous paid time off policy including paid parental leave.
Zayo Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.
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