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Executive Housekeeping Manager

2 months ago

Vail, Colorado, United States Vail Resorts Full time
Job Summary:

The Executive Housekeeper for Vail Resorts is responsible for overseeing the daily operations of the Housekeeping department, ensuring the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms, direction for all housekeeping activities, including scheduling, staffing, room inspections, training, and development of employees.

Key Responsibilities:
  • Manage housekeeping operations to ensure exceptional guest experiences.
  • Supervise and direct housekeeping staff to maintain high standards of cleanliness and organization.
  • Conduct regular room inspections to ensure quality and consistency.
  • Develop and implement effective training programs for housekeeping staff.
  • Monitor and control housekeeping budgets to ensure efficient use of resources.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Investigate and resolve guest complaints in a timely and professional manner.
  • Ensure compliance with company policies and procedures.
  • Develop and maintain strong relationships with employees and guests.
Requirements:
  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 2 years of experience in housekeeping management, preferably in a resort setting.
  • Proven track record of success in leading high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Ability to lift up to 50 pounds and stand for long periods of time.