Hotel Guest Experience Specialist
3 days ago
About Us
We're a boutique hotel with a passion for creating heartfelt connections. Our founder, Bill Kimpton, revolutionized the industry by focusing on genuine hospitality that makes people feel at home. We believe that when people can be themselves, they shine.
What You'll Do
The Night Front Desk Associate is responsible for delivering exceptional service to our guests. This includes registration and check-out, PBX operations, mail and message services, and ensuring a smooth experience for all visitors. As an advocate for the hotel, you'll create personal experiences that compel guests to return.
Responsibilities
• Review arrivals and note special requests
• Check in and out hotel guests in a confident, professional manner
• Answer phone calls promptly and provide accurate information
• Complete tasks from daily shift bank, including counting and verifying cash, check, and credit card transactions
• Monitor room availability and review selling status of the hotel using yield management system
• Communicate effectively with other departments via telephone and/or radio
What You Bring
Previous experience in a front desk or customer-facing role is helpful. A high school diploma or GED is required. Knowledge of the local area, services, attractions, and events is necessary. The ability to work well under pressure, manage multiple arrivals and departures, and enter information accurately is essential. Flexible scheduling, including overnights, weekends, and holidays, is also required.
Estimated Salary
$45,000 - $55,000 per year, depending on location and experience.
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