Resort Registration and Service Agent

5 days ago


Huntington Beach, California, United States Kimpton Hotel Full time

Join Our Team of Hospitality Professionals
We're a dynamic boutique hotel seeking a talented Night Front Desk Associate to join our team. If you're passionate about delivering exceptional service and making a positive impact on our guests' lives, we want to hear from you.

Job Summary
This is a key role within our hotel, requiring a high level of attention to detail, excellent communication skills, and the ability to work well under pressure. The successful candidate will be responsible for managing guest arrivals and departures, processing payments, and maintaining accurate records.

Main Responsibilities
• Register and check out hotel guests with precision and care
• Handle mail and message services with efficiency and attention to detail
• Provide exceptional service to guests, responding to their needs and concerns
• Collaborate with other departments to resolve issues and enhance the overall guest experience
• Maintain accurate records and reports, adhering to established procedures

Qualifications
A degree in hospitality or related field is preferred. Previous experience in a front desk or customer-facing role is highly desirable. Strong communication and problem-solving skills are essential, as well as the ability to work well under pressure and adapt to changing situations. Flexibility with scheduling, including overnights, weekends, and holidays, is also a must.

Salary Range
$58,000 - $75,000 per year, depending on location and experience.



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