Service Manager

4 weeks ago


Plymouth, Nebraska, United States Bridgestone Americas Full time
Job Title: Service Manager Job Summary: As a Service Manager at Bridgestone Americas, you will be responsible for leading a team of automotive technicians and providing exceptional customer service. You will oversee the hiring and training of new team members, manage customer relationships, and ensure high-quality service standards are met. Key Responsibilities: * Assign and schedule work duties to auto service staff according to individual skill level * Serve all automotive service needs of customers * Oversee the hiring and training of an effective auto service team * Ensure high teammate retention * Maintain compliance with quality standards * Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up * Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards Requirements: * High School Diploma or equivalent * 4 years of auto service technical experience * 1 year of service manager or service writer experience * Problem solving - customer complaints * Aptitude to manage inventory, scheduling, equipment maintenance, etc. * Capacity to lead and coach others * Teammate and customer/communication skills * Ability to recruit and select technicians successfully according to store requirements * Willingness to continue education and remain current in automotive repair issues Benefits: * Medical, Dental and Vision - Starting day 1 for all our teammates * Paid vacation and holidays * On-the-job training and company-funded ASE certifications * Tuition reimbursement program * Flexible work schedule * 401(k) match * On demand pay (daily pay) program available Our Values: * Professional Development: No matter where you're at in your career, we've got the resources to help you level up. * Community Involvement: We pride ourselves on working with our local communities and giving back where we can. * Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.

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