Customer Service Representative
2 weeks ago
Rural King Supply is committed to creating a positive and rewarding work environment for our associates. We offer opportunities for growth, competitive benefits, and a people-first approach to ensure our team members feel valued and supported.
Job SummaryWe are seeking a skilled Cashier to join our team. As a Cashier, you will play a crucial role in delivering exceptional customer service and ensuring smooth transactional experiences for our valued customers.
Key Responsibilities- Exceed customer expectations by delivering outstanding service through clear communication and active listening.
- Greet customers with a friendly and welcoming demeanor as they enter the store.
- Process transactions accurately and efficiently, while maintaining a welcoming store environment.
- Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.
- Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
- Provide product information and answer basic customer inquiries, offering recommendations as appropriate.
- Coordinate with the loaders to ensure a smooth and efficient transaction process.
- Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism.
- Stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction.
- Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations.
- Utilize the designated cashier script to engage with customers during transactions.
- Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options.
- Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
- Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy.
- Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
- Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
- Execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers.
- Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience.
- Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience.
- Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
None
Essential Qualities for Success- Possess exceptional customer service skills and a desire to help others.
- Comfortable navigating computer systems and software to assist customers or manage activities.
- Excellent verbal and written interpersonal and communication skills.
- Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
- Strong communications (written, oral and interpersonal skills).
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
- Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization.
- Ability to complete repetitive activities.
- Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks.
- Demonstrates a proactive and positive attitude towards training new cashiers.
- Ability to maintain a seated or standing position for extended durations.
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
- Able to navigate and access all facilities.
- Skill to effectively communicate verbally with others, both in-person and via electronic devices.
- Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
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