Automotive Customer Support Specialist

2 weeks ago


Reston, Virginia, United States Safford Brown Mazda Fairfax Full time
Position Overview

In response to a notable surge in customer interactions, the Service Division at Safford Brown Mazda Fairfax is expanding and seeking to add 2 more Automotive Service Consultants to our team.

We pride ourselves on our ability to nurture talent from diverse backgrounds, including those with experience in restaurants, bars, hotels, or retail environments. If you possess a positive demeanor and a sincere passion for assisting customers, we will provide the necessary training.

As an Automotive Service Consultant, your primary responsibilities will include welcoming service customers, confirming requested services, and providing updates on service progress.

At Safford Brown Mazda Fairfax, we attribute our achievements to our dedicated employees. We foster a collaborative and supportive team atmosphere, recognizing the significance of work-life balance and ensuring a positive workplace for all our staff.

Joining our team means working alongside top professionals. We offer continuous training, daily one-on-one sessions, performance bonuses, and guaranteed compensation. Our team collaborates to promote success for every member.

Moreover, our fully equipped shop is staffed with skilled technicians, ensuring ample support and capacity.

WE PROVIDE:

  • Competitive compensation structure with commission
  • Ongoing professional development
  • Bi-weekly pay schedule
  • Health and dental insurance
  • 401K retirement plan
  • Paid time off and vacation benefits
  • Opportunities for career advancement
  • Comprehensive training programs
  • Employee vehicle purchase discounts
  • Part of a large multi-franchise automotive group with growth potential
  • Health and wellness initiatives
  • Flexible work arrangements
  • Saturday lunches provided
  • Discounts on various products and services

KEY RESPONSIBILITIES:

  • Welcome customers in a timely manner
  • Gather customer and vehicle details
  • Accurately document all vehicle issues as described by the customer
  • Assess and recommend necessary maintenance based on vehicle age, mileage, and service history
  • Prepare a detailed and precise estimate for labor and parts
  • Set follow-up timelines
  • Track the status of each vehicle throughout the day, keeping customers informed
  • Ensure the final invoice aligns with the services performed
  • Clarify all completed work and associated charges to customers
  • Conduct follow-ups to guarantee complete customer satisfaction


QUALIFICATIONS:

  • Demonstrated history of achieving high levels of Customer Satisfaction
  • Positive attitude and energy
  • A commitment to a long-term career with a growing organization
  • Integrity in both personal and professional conduct

We welcome applications exclusively through our online platform. Please submit your application below.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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