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International Patient Services Coordinator
2 months ago
Position Overview:
The International Patient Services Coordinator plays a pivotal role within the Cedars-Sinai International care team, dedicated to enhancing the experience of our global patient and family clientele.
Key Responsibilities:
As a vital member of our team, you will:
- Facilitate exceptional customer service tailored to the unique needs of international patients and their families.
- Ensure a seamless process that promotes high levels of satisfaction among patients and their families.
- Assist international patients in navigating non-medical resources available within the medical center and the surrounding community.
- Analyze patient and family needs effectively, organizing and arranging resources to address inquiries.
- Handle all customer interactions with the utmost professionalism and hospitality, accommodating special requests whenever feasible.
- Resolve customer complaints promptly and efficiently.
- Respond to inquiries regarding services, operational hours, key personnel, and directions in a timely and accurate manner.
- Administer patient and family surveys to gather feedback.
Welcome Packet Preparation:
Prepare and send welcome packets containing essential information about Cedars-Sinai, the local community, attractions, and recreational activities to all patients.
Patient Interaction:
Triage incoming inquiries, provide coverage for the patient lounge and telephone, and warmly greet patients and their families upon arrival.
Concierge Services:
Perform concierge duties such as arranging hotel accommodations, transportation, and preparing documents for visa extensions.
Lounge Management:
Maintain a clean and organized lounge environment, including coffee service, and manage inventory of lounge supplies.
Collaboration and Confidentiality:
Work collaboratively across departments to ensure that patients' language access services, dietary needs, and religious accommodations are met. Uphold patient confidentiality and privacy in accordance with Cedars-Sinai policies and HIPAA regulations.
Qualifications:
High School Diploma or GED is required; a Bachelor's degree in healthcare administration, hospitality management, or a related field is preferred. A minimum of 3 years of experience in high-level customer service or hospitality is essential. Fluency in Arabic is required.
Why Choose Cedars-Sinai?
In addition to a comprehensive benefits package, including health and dental insurance, paid vacation, and a 403(b), we take pride in fostering a diverse and inclusive workplace that promotes innovation and excellence.
