Patient Services Coordinator

4 weeks ago


Los Angeles, California, United States South Central Family Health Center Full time
Job Summary

The Patient Services Representative plays a vital role in ensuring the smooth operation of our healthcare services. This position is responsible for receiving and registering patients, making and canceling appointments, and providing referrals to other departments or services. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Key Responsibilities
  • Answer multi-line telephone calls and channel them to the appropriate personnel
  • Makes reminder calls to patients regarding scheduled appointments and follow-up medical care
  • Conducts intake and outtake of patients
  • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner
  • Obtains demographic, insurance, and financial information from patient or guarantor
  • Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information to patient or guarantor, and obtaining necessary signatures
  • Protects the financial integrity of SCFHC by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility
  • Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
  • Posts payments in the computer system and generates the appropriate patient receipts
  • Monitors, reviews and resolves patient account issues on assigned reports
  • Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, office staff, insurance companies, as well as patients and their families
Requirements
  • High School Diploma or equivalent
  • Bilingual and Bi-literate Spanish/English preferred
  • Must have a minimum of 1-2 years or more clinical experience as a PSR
Benefits
  • Benefits: Health care, dental, life insurance
  • 403(b) Retirement plan
  • Education Reimbursement
  • Career development: Entry-level employees have opportunities to work in management, HR or other areas of the company


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