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Medical Assistant/Patient Service Coordinator

2 months ago


Nashville, Tennessee, United States Meharry Medical College Full time
Job Summary

We are seeking a highly skilled Medical Assistant/Patient Service Representative to join our team at Meharry Medical College. As a key member of our healthcare team, you will provide exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Provide patient care in accordance with regulatory, licensing, and accreditation standards, as well as provider orders.
  • Assist physicians or other providers in preparing patients for examination, treatment, and implementing patient care treatment programs.
  • Perform front office and other clerical duties, including answering phones, taking and relaying messages, greeting patients, scheduling appointments, and reconciling no-show appointments.
  • Document all patient interventions and responses thoroughly in patient records, track laboratory and diagnostic test results, and communicate results and orders to patients as directed by the provider.
  • Review written and verbal instructions, educational materials, and procedure consent forms with patients and/or family members, and schedule tests, surgeries, and obtain proper authorization and/or precertification.
  • Disinfect patient rooms after each patient and sterilize equipment and instruments according to office schedule, procedures, and/or manufacturer's recommendations.
Requirements
  • Demonstrate general understanding and knowledge of front/back office standards, procedures, medical terminology, and medical office practices.
  • Ability to administer vaccinations and give injections.
  • Knowledge and capability of documenting in electronic health records.
  • Knowledge of examination, diagnostic, and treatment room procedures.
  • Knowledge of medical equipment and instruments to administer patient care.
  • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
  • Ability to handle multiple tasks, independently, under pressure.
  • Ability to maintain quality control standards.
  • Ability to react calmly and effectively in emergency situations.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Ability to operate computer keyboard, terminal, and printer, general office equipment, special medical, and telephone equipment.
Education and Experience

High school diploma required. Minimum of two (2) years' experience as a medical, dental, or behavioral health receptionist, insurance processor, or a similar position in a medical, dental, or behavioral health office, hospital, or other health-related facility. Experience with computerized registration and assessments programs; bilingual preferred.