Member Services Representative

1 day ago

Covina, California, United States Foothill Credit Union Full time
Job Title: Member Services Representative II

Job Summary:

Foothill Credit Union is seeking a highly motivated and customer-focused Member Services Representative II to join our team. As a key member of our operations team, you will be responsible for delivering exceptional member service, promoting and selling products and services, and supporting our branches in achieving organizational objectives.

Key Responsibilities:

  • Provide outstanding member service, aiming to surpass predetermined cross-selling targets.
  • Contribute to achieving overall organizational objectives and ongoing promotional efforts.
  • Support our various branches by providing excellent customer service and operational assistance.
  • Process loan advances from credit card or line of credit accounts.
  • Issue cashier's checks.
  • Balance cash drawers daily.
  • Assist members with complex requests.
  • Create a welcoming, friendly, professional environment when interacting with the public.
  • Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs.

Requirements:

  • High school diploma or equivalent.
  • 1-3 years of credit union/banking experience.

Preferred Qualifications:

  • Bilingual (Spanish/English) proficiency.
  • A valid California Class C Driver's License.

About Foothill Credit Union:

Foothill Credit Union is a not-for-profit, member-owned cooperative financial institution serving over 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, fourteen school districts, two colleges, seventeen private schools, businesses, and municipalities in the San Gabriel Valley.

Benefits:

  • Competitive compensation package.
  • Health, dental, and vision insurance.
  • Vacation time off.
  • Retirement plans.
  • Professional development opportunities.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].

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