Member Services Representative II

5 days ago

Covina, California, United States Foothill Credit Union Full time
Job Summary

Foothill Credit Union is seeking a highly skilled Member Services Representative II to join our team. As a key member of our operations team, you will be responsible for delivering exceptional member service, achieving sales and service goals, and contributing to the overall success of our organization.

Key Responsibilities
  • Provide outstanding member service, resolving issues and answering questions in a timely and professional manner.
  • Meet or exceed sales and service goals, promoting and selling products and services to fit members' needs.
  • Process transactions, including deposits, withdrawals, loan payments, and transfers.
  • Balance cash drawers and maintain accurate records.
  • Assist members with complex requests and provide solutions to meet their needs.
  • Contribute to a positive and welcoming environment, ensuring a high level of member satisfaction.
Requirements
  • High school diploma or equivalent required.
  • 1-3 years of credit union or banking experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Reliable attendance and good judgment.
What We Offer

Foothill Credit Union offers a competitive compensation package, including health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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