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Member Service Representative II

2 months ago


Covina, California, United States Foothill Credit Union Full time
About the Role

Foothill Credit Union is seeking a highly skilled and customer-focused Member Service Representative II to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our members, ensuring their needs are met with efficiency and care.

Key Responsibilities
  • Member Service: Provide top-notch service to our members, responding to their inquiries, resolving issues, and ensuring their overall satisfaction.
  • Financial Transactions: Process financial transactions, including deposits, withdrawals, loan payments, and transfers, while maintaining accurate records and adhering to regulatory requirements.
  • Product Promotion: Promote and sell financial products and services to meet members' needs, while adhering to sales and service guidelines.
  • Team Collaboration: Work collaboratively with other team members to achieve cross-sell goals, support marketing campaigns, and maintain a welcoming and professional environment.
Requirements
  • Experience: 1-3 years of experience in credit union or banking, with a proven track record of providing exceptional customer service.
  • Education: High school diploma or equivalent.
  • Skills: Excellent communication and interpersonal skills, proficiency in Microsoft Office Suite, and ability to work in a fast-paced environment.
  • Preferred Qualifications: Bilingual proficiency in Spanish and English, and a valid California Class C Driver's License.
What We Offer
  • Competitive Compensation: A competitive salary range of $19.00 to $23.60 per hour.
  • Benefits: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan, and paid time off.