Process Improvement Coordinator

2 weeks ago

Princeton, New Jersey, United States Educational Testing Service (ETS) Full time
Job OverviewAbout Educational Testing Service (ETS):

For over 75 years, ETS has been at the forefront of educational assessment, driven by a commitment to quality and equity in learning. Our mission is to provide innovative learning solutions and trusted assessments that empower learners globally.

Our esteemed assessments include TOEFL, TOEIC, GRE, and Praxis. Through rigorous research and development, we strive to create effective educational measurement tools that inform policy discussions and address critical educational challenges, ensuring that all learners can improve their lives through education.


In this role, you will support management in achieving both long-term and short-term departmental quality and productivity objectives. You will clarify business requirements, conduct gap analyses, and design enhancements to existing processes. Your leadership will be essential in driving quality assurance and process re-engineering initiatives. You will also track and report on key performance metrics and indicators.

Key Responsibilities:

  • Develop and implement strategies to bridge the gap between current performance and established process management standards.
  • Assess the capability of existing processes and guide their evolution towards higher maturity levels.
  • Propose and execute process improvements to enhance and standardize all Testing Administration Support (TAS) processes.
  • Oversee the creation and application of Standard Operating Procedures (SOPs).
  • Manage the introduction of new processes within TAS, including new testing programs and services.
  • Contribute to the development of quality and performance metrics.
  • Assist in establishing departmental goals and objectives aligned with divisional strategies.
  • Implement action plans to achieve set goals and objectives.
  • Coordinate interdepartmental efforts to ensure effective execution of work activities through planning and problem management.
  • Collect and analyze process data using DMAIC methodologies to identify and resolve root causes.
  • Support data analysis for internal stakeholders.
  • Create project plans for approved initiatives following PMI guidelines and develop tracking mechanisms for successful execution.
  • Research and recommend technologies that can enhance current processes.
  • Prepare or coordinate the preparation of Requests for Proposals (RFPs).
  • Adhere to ethical standards and comply with relevant laws and regulations.

Qualifications:

  • Proven experience in providing work direction, monitoring progress, and training staff.
  • Strong proficiency in MS Word, Visio, and Excel; familiarity with MS Project is advantageous.
  • Significant experience in business process mapping.
  • Adept at facilitating discussions with leadership and stakeholders.
  • Excellent skills in project team leadership, process management, and reengineering.
  • Prior experience with Process Control and Measurement Systems is preferred.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Ability to thrive in a collaborative team environment.
  • Strong analytical, problem-solving, and creative skills.

Education and Experience:

  • Bachelor's degree required.
  • Exposure to Six Sigma methodologies or Six Sigma Black Belt certification is a plus.
  • Project Management certification or coursework is preferred.
  • Minimum of 5 years of experience in process improvement, ideally within a service-oriented environment.

ETS offers a comprehensive Total Rewards package, including:

  • Health, Vision, and Dental insurance options.
  • Generous support for continuous learning, including tuition reimbursement and online learning access.
  • Ample PTO and vacation time to promote work-life balance.
  • Additional PTO for volunteer activities.
  • Retirement plans with company contributions.
  • Commuter benefits and additional perks.

Commitment to Diversity:

ETS is dedicated to fostering a diverse and inclusive workplace. We encourage applications from individuals with varied backgrounds and experiences, as we believe that diversity enhances our ability to serve our mission effectively.

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