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Process Improvement Coordinator

2 months ago

Princeton, New Jersey, United States Educational Testing Service (ETS) Full time
Job OverviewAbout Educational Testing Service (ETS):

For over 75 years, ETS has been at the forefront of educational assessment, committed to enhancing quality and equity in education. Our mission is to provide innovative learning solutions, cutting-edge research, and reliable assessments that empower learners globally.

Our esteemed assessments include TOEFL, TOEIC, GRE, and Praxis. Through our research and development initiatives, we explore new horizons in educational measurement, contributing to vital discussions with policymakers and addressing significant educational challenges.

With new leadership guiding our vision, ETS is dedicated to transforming the educational landscape and expanding our global presence. We strive to lead in assessment and measurement effectiveness as the education and ed-tech sectors evolve.


In this role, you will support management in achieving both long-term and short-term departmental quality and productivity objectives. You will clarify business needs, conduct gap analyses, and design enhancements to processes. Additionally, you will spearhead quality assurance initiatives and process re-engineering efforts while tracking and reporting on key performance metrics.

Key Responsibilities:

  • Develop and implement strategies to bridge the gap between current performance and established standards.
  • Assess the capability of existing processes and guide their evolution towards higher maturity levels.
  • Propose and execute process improvements to streamline and standardize all testing administration support processes.
  • Oversee the creation and implementation of Standard Operating Procedures (SOPs).
  • Manage the introduction of new processes within the testing administration support framework.
  • Contribute to the development of quality and performance metrics.
  • Assist in establishing departmental goals and objectives aligned with divisional planning.
  • Implement action plans to achieve set goals and objectives.
  • Facilitate cross-departmental coordination to ensure effective execution of work activities.
  • Analyze process data using DMAIC methodologies to identify and resolve root causes.
  • Support data analysis efforts for internal stakeholders.
  • Create project plans for approved initiatives following PMI guidelines and develop tracking mechanisms for successful execution.
  • Research and recommend technologies that can enhance current processes.
  • Prepare or coordinate the preparation of Requests for Proposals (RFPs).
  • Uphold ethical standards and comply with applicable laws and regulations.

Additional Requirements:

  • Proven experience in providing work direction, monitoring progress, and training staff.
  • Strong proficiency in MS Word, Visio, and Excel; familiarity with MS Project is advantageous.
  • Significant experience in business process mapping is essential.
  • Ability to facilitate discussions diplomatically with leadership and stakeholders.
  • Exceptional project leadership, process management, and reengineering skills are required.
  • Prior experience with Process Control and Measurement Systems is preferred.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong problem-solving, analytical, and creative abilities.
  • Ability to thrive in a collaborative team environment.

Education and Experience:

  • Bachelor's degree is required.
  • Exposure to Six Sigma methodologies or Six Sigma Black Belt certification is preferred.
  • Project Management certification or coursework is advantageous.
  • A minimum of 5 years of experience in process improvement, preferably within a service-oriented environment.

ETS is committed to a Total Rewards philosophy for our employees, which includes:

  • Comprehensive health, vision, and dental insurance options.
  • Robust continuous learning support, including individual learning grants and tuition reimbursement.
  • Generous paid time off and vacation policies.
  • Retirement plans with company contributions.
  • Additional benefits such as commuter assistance and wellness programs.

ETS is dedicated to fostering diversity, equity, inclusion, and belonging within our workforce. We strive to build teams that reflect the diverse backgrounds and experiences of those we serve, ensuring a fair and equitable hiring process.