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Contact Center Specialist

2 months ago

Lake Forest, Illinois, United States Consumers Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative. As a key member of our contact center team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to member inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and up-to-date information about our products and services
  • Meet or exceed individual service and productivity goals
  • Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
  • Communicate with other departments to solve member inquiries and issues quickly and effectively
Requirements
  • High school diploma or equivalent
  • 1+ year of work experience in customer service, retail, call center, hospitality, sales, banking/financial, or related field
  • High proficiency and comfort level with computer systems/software applications
  • Professional verbal and written communication skills
  • Bi-lingual Spanish preferred
  • Enjoy working in a fast-paced environment where accuracy is required
  • Self-directed and independent worker
  • Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity
What We Offer
  • Hourly rate + annual bonus plan + benefits eligibility including a pension plan that's paid by CCU and a 401k with company match
  • FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center
  • Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more
About Us

We are Consumers Credit Union (CCU), a not-for-profit, member-owned financial institution that serves over 200,000 members and has over $3 billion in assets. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities.