Contract Open Enrollment Specialist

16 hours ago


Lake Forest, Illinois, United States The LaSalle Group Full time
Contract Open Enrollment Specialist

We are seeking a skilled Contract Open Enrollment Specialist to play a key role in the open enrollment process for our clients in the healthcare space. The successful candidate will be responsible for responding to inbound calls, emails, and chats regarding annual open enrollment questions, educating members on pharmacy benefits, dental, vision, supplemental life, and other company-provided benefits and wellness plans.

Responsibilities:
  • Respond to inbound calls, emails, and chats regarding annual open enrollment questions
  • Educate members on pharmacy benefits, dental, vision, supplemental life, and other company-provided benefits and wellness plans
  • Refer members to appropriate suppliers to assist with questions outside of the plan details
  • Enroll members using annual enrollment online tools
  • Handle incoming annual enrollment calls in a professional manner
  • Navigate internal and external software applications
  • Maintain privacy and confidentiality of participants and employee information following HIPAA and company guidelines
  • Document call information in software applications
  • Work in a 24/7 call center environment
Requirements:
  • High school diploma required
  • Previous enrollment or insurance experience strongly preferred
  • Flexible and dependable (ability to work weekends and evenings and overtime as needed)
  • Experience with a high-paced call center environment required
  • Bilingual in English and Spanish preferred


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