Regional Customer Success Manager

4 weeks ago


Phoenix, Arizona, United States ASSA ABLOY Full time
Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to join our Western Region team. As a key member of our team, you will be responsible for ensuring the success and satisfaction of our valued customers.

Key Responsibilities:
  • Build and maintain strong relationships with customers to understand their needs and goals.
  • Work collaboratively across internal and external teams to deliver solutions that exceed client expectations.
  • Manage the flow of the Service Center's front-end processing of orders.
  • Monitor and respond to customer inquiries, elevated issues, or concerns.
  • Maximize the use of the Service Center's stock welding program.
  • Direct orders to the proper manufacturing locations based on profitability and customer satisfaction.
  • Trouble shoot customer orders for accuracy and/or production delays.
  • Work with Operations Manager to control production scheduling and backlogs.
Requirements:
  • Bachelor's degree or related experience/skills.
  • Minimum of 7 years of experience managing and accomplishing goals through your team.
  • Previous experience in the door, hardware, architectural, construction, building products or a related industry is highly desired.
  • Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
  • Demonstrated track record of being a self-starter or being resourceful.
  • Excellent communication and time management skills.
  • Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
  • Ability to multitask and prioritize projects under tight time deadlines.
  • Proficiency in Outlook and Word. Advanced skills in Excel (Pivot Tables, Formulas, etc.) and PowerPoint.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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