Customer Success Consultant
4 weeks ago
We are seeking a highly skilled Customer Success Consultant to join our team at Frontline Performance Group. As a key member of our organization, you will play a pivotal role in ensuring the success of our clients by providing exceptional account management and customer success services.
Key Responsibilities:
- Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
- Drive the implementation and ongoing maintenance of The Foundation Framework
- Promote and support the adoption and utilization of the IN-Gauge software platform
- Commit to continuous self-led learning, always maintaining IN-Gauge 'super user' proficiency
- Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
Requirements:
- Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment
- 2+ years of relevant experience
- Tech savvy with SaaS experience being advantageous
- Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
- Demonstrates executive presence and the ability to influence at all levels
What We Offer:
- Base Salary $60,000-$70,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region
- Comprehensive suite of benefits, including employer-paid health plans, dental and vision plans, and life insurance
- 401K participation with 4% Employer Matching Contribution
- Paid Time Off and annual holiday closure
- Parental Leave (Maternity, Paternity, and Adoption Leaves)
About Us:
Frontline Performance Group is a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.
We're committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join us, you're not just a part of a company – you're joining a movement that believes in the potential of people and their ability to make a difference.
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