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Customer Success Manager

1 month ago

Phoenix, Arizona, United States Expert Institute Full time
Job Overview

Expert Institute is seeking a highly motivated and results-driven Customer Success Manager to join our dynamic team. As a key member of our Customer Success organization, you will be responsible for managing and growing a book of high-value subscription accounts, building strong relationships with our existing attorney clients, and driving retention rates.

This is an excellent opportunity for a sales and client relationship professional to join a fast-paced startup environment and contribute to the growth and success of our company.

Key Responsibilities:

  • Manage and grow a book of high-value subscription accounts
  • Build strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits
  • Oversee client communications, track account health, and work closely with Sales to prepare accounts for renewal
  • Present proposals and discuss pricing with renewing accounts
  • Strategically increase usage of our service within each firm and maximize retention rates
  • Work closely with our Medical and Research teams to deliver exceptional client experience
  • Bring passion, high energy, and a strategic mindset to help us provide superior service
  • Stay up to date on the latest and most relevant legal industry news and updates
  • Support other members of the CS and Sales team with tasks and projects as needed

Requirements:

  • 2-6+ years of relevant sales, client relationship, or client engagement experience
  • Experience at a SaaS company preferred
  • Salesforce experience preferred but not required
  • Strong presentation and communication skills
  • Knowledge of legal industry is a plus but not required
  • Ability to work autonomously and in a team setting in a fast-paced startup environment
  • A positive and professional disposition
  • Continuous interest in learning and growth
  • Some travel required