Regional Customer Success Manager
4 weeks ago
Customer Success Manager Job Description
We are seeking a highly skilled Customer Success Manager to join our team at ASSA ABLOY. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers.
Key Responsibilities:
- Manage the flow of the Service Centers front-end processing of orders
- Monitor and respond to customer inquiries, elevated issues, or concerns
- Maximize the use of the Service Centers stock welding program
- Direct orders to the proper manufacturing locations based on profitability and customer satisfaction
- Trouble shoot customer orders for accuracy and/or production delays
- Work with Operations Manager to control production scheduling and backlogs
- Ensure the timely processing of customer quotes, ensuring accuracy and pricing
- Drive Quote follow up process, evaluate hit rate and customer metrics
- Project Take Offs
- Field Verifications
- Turnkey package specifications
- Nurture and develop team members creating an environment of continuous improvement
- Help to develop and maintain SOPs
- Perform other duties and special projects as required
- Actively participate in providing a safe and harmonious working environment for all employees
- Comply and ensure compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct
Requirements:
- Bachelors degree or related experience/skills
- Minimum of 7 years of experience managing and accomplishing goals through your team
- Previous experience in the door, hardware, architectural, construction, building products or a related industry is highly desired
- Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence
- Demonstrated track record of being a self-starter or being resourceful
- Excellent communication and time management skills
- Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy
- Ability to multitask and prioritize projects under tight time deadlines
- Proficiency in Outlook and Word. Advanced skills in Excel (Pivot Tables, Formulas, etc.) and PowerPoint
What We Offer:
- Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs just to name a few
- Paid Vacation, Sick Time, and 12 paid Company Holidays
- Tuition Reimbursement, Learning and Career Development opportunities
- Competitive Salary
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. If you have any questions about the role or the process, please contact Stephanie Mandato, Senior Talent Acquisition Manager at ASSA ABLOY. We are an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran. We are the ASSA ABLOY Group, a global leader in access solutions. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access. As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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