Enterprise Customer Success Manager
4 weeks ago
We're seeking a seasoned Enterprise Customer Success Manager to join our team at ZipRecruiter. As a trusted partner to our clients, you'll oversee multiple Enterprise accounts, driving effective onboarding, implementation, and engagement. Your expertise will help clients maximize their ROI and achieve long-term account growth.
Key Responsibilities:- Develop and maintain deep relationships with key customer stakeholders, understanding their challenges and providing strategic guidance.
- Collaborate with Enterprise Sales and Product Strategy teams to deliver results and create a seamless customer experience.
- Define success criteria with clients and monitor performance to ensure targets are exceeded.
- Leverage data and analytics to improve the effectiveness of each client's recruitment advertising campaigns.
- Travel to client premises as needed to review performance and recommend additional product offerings.
- 5+ years of experience as a Customer Success Manager, Account Manager, or relevant role.
- 1+ year of experience working with Enterprise and/or high-value clients.
- Experience with Recruitment Advertising and/or Performance-Based Advertising.
- Passion for delivering exceptional client service and creating 'WOW' experiences.
- Ability to develop and deliver compelling presentations using data storytelling.
- Experience working with programmatic platforms is a plus.
ZipRecruiter is an equal opportunity employer and offers a competitive salary range of $65,000-$96,000, depending on location and experience. We also provide a comprehensive benefits package, including medical, financial, and other perks. If you're a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply.
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Enterprise Customer Success Manager
3 weeks ago
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Enterprise Customer Success Manager
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