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Advanced Customer Support Specialist

2 months ago

Yorktown, Virginia, United States Enterprise Horizon Consulting Group Full time

Position Overview

Join the team at Enterprise Horizon Consulting Group as a Customer Support Specialist, where you will contribute to delivering exceptional IT consulting services to esteemed clients. In this role, you will be integral to maintaining operational efficiency and enhancing user satisfaction. Your key responsibilities will include:

  • Overseeing and prioritizing customer support requests
  • Engaging in user training and development sessions
  • Translating user needs into technical specifications
  • Evaluating and proposing effective solutions
  • Executing systems management and integration activities
  • Providing support for on-call system monitoring

Qualifications

  • Possession of an Active Secret Clearance is essential
  • Experience in supporting Department of Defense clients is preferred
  • Strong analytical and communication abilities are required
  • Proficiency in Microsoft Office applications is necessary

Access Requirements

  • Active Secret Clearance and U.S. Citizenship are mandatory
  • Capability to secure base access and security clearance

Benefits

We provide competitive compensation packages and benefits, including health, dental, and vision coverage. Become a part of our vibrant team and contribute to our mission of excellence.