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Sales Support Specialist

2 months ago

Baldwin Park, California, United States Athens Services Full time
Overview

The Sales Operations Coordinator will directly assist the Director of Sales, providing essential support to the sales team by managing the sales information system and delivering comprehensive administrative services for the department.

Key Responsibilities
  • Retrieve contracts and send them to Sales Representatives as needed.
  • Accurately enter work order submissions.
  • Adhere to work order setup protocols.
  • Respond to inquiries by clarifying information needs; researching, locating, and supplying relevant data.
  • Prepare and distribute liquidated damages correspondence.
  • Maintain and update the customer database by entering inquiry information.
  • Generate detailed reports on delinquent accounts for review by General Managers and Regional Sales Managers to facilitate the removal of equipment and services.
  • Create customer profiles for new accounts.
  • Scan contracts into the tracking system.
  • Input contract terms into the tracking system.
  • Achieve or surpass service quality and productivity benchmarks established for the role.
  • Research and compile customer backup documentation.
  • Uphold established Service Level targets.
  • Perform additional duties as assigned.
Required Qualifications:
  • High School Diploma or G.E.D.
  • 1-2 years of experience in an administrative capacity.
  • Outstanding verbal and written communication skills.
  • Strong organizational abilities.
  • Proficient in MS Office, particularly Word, Excel, and Outlook.
  • Positive customer service orientation, effective communication skills, and the ability to collaborate with diverse individuals.
  • Capability to meet the physical demands of the role with or without reasonable accommodations.
Preferred Qualifications:
  • Bilingual (English & Spanish).
Physical/Environmental Requirements:
  • Physical:
  • Continuous sitting, seeing, hearing, speaking, and smelling.
  • Ongoing problem-solving, oral/written communication, analytical thinking, calculation, concentration, and interpersonal skills.
  • Frequent eye/hand coordination, typing, handling, and wrist movement.
  • Regular bending, reaching, stretching, standing, and walking.
  • Environmental:
  • Occasional exposure to dust, smoke, fumes, odors, and noise.
  • Occasional exposure to grease, oil, chemicals, and wet conditions.
  • Office-based position only.
Compensation: $29.30 per hour

Benefits:
  • Competitive salary
  • Comprehensive benefits package including Medical, Dental, and Vision
  • 401K plan
  • Life Insurance
  • Paid Vacation and Sick Leave
  • Career development opportunities
  • Recognition programs
  • Professional development training
  • A supportive work environment
Athens Services is committed to considering qualified applicants with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws. EEO/M/F/disability/veteran