Desktop Support Specialist

3 days ago


Baldwin Park, California, United States Helion Technologies Full time
Job Title: Desktop Support Analyst

Helion Technologies is seeking a skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Job Summary:

We are looking for a highly motivated and detail-oriented individual to fill this role. The successful candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot and resolve technical issues related to computer hardware, software, and networking
  • Document all technical issues and resolutions in our ticketing system
  • Collaborate with other team members to ensure seamless support delivery
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • CompTIA A+ certification or equivalent
  • Associates degree in Information Technology or related field
  • 1-3 years of experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • A comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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