Customer Support Coordinator

7 days ago


Bellevue, Washington, United States Catalyst Workplace Activation Full time

bJobTitle:/bCustomerSupportCoordinatorbrbrbJobSummary:/bbrbrWeareseekingahighlyorganizedanddetail-orientedCustomerSupportCoordinatortojoinourteamatCatalystWorkplaceActivation.Asakeymemberofoursalessupportteam,youwillberesponsibleforaccuratelypreparingspecs,pricing,andinstructionsforquotesandorders,communicatinginformationtocustomersinatimelymanner,andprovidingapointofcontactforsalesandcustomersregardingquotesandorders.brbrbKeyResponsibilities:/bbrbrMeetwithsalespersontodeterminescope/goalofquotebrPreparecompletemodelnumbersusingpricingsoftware;confirmpricing/contracts,discounts,freightcharges,andmiscellaneousfeesbrCreatequoteinoperatingsystem;ensureallpricing,codes,andordersetupareaccuratebrPrepareinstructionsforthePOandtheInstallationTeambrPreparequotetoorderready,andensureordercriteriaaremetforsignedquotes/POsbrAssistwithtimelyresponsestoRFPsandquotesbrProvidesupporttosalespersonasrequestedbrbrbOrderPlacementandAcknowledgement:/bbrbrEnsureallinformationinbusinessoperatingsystemiscompleteandaccurate,andthatfinancialtermshavebeenmetpriortoorderplacementbrGenerateandsendPOstovendorsbrCompleteallnecessaryGSAorotherrequiredformsfororderentrybrFacilitatedepositsforvendorsinconjunctionwiththeFinancedepartmentbrReceiveandcomparethevendoracknowledgementtothePOtoverifyaccuracybrbrbOrderTrackingandManagement:/bbrbrContactvendorstoconfirmshipping/shippingnoticebrTrackshipmentsonfreightwebsitesorviaphonebrReviewstatusofordersonaregularbasisbrSubmitrequiredreportson-timeandwithhighaccuracybrbrbCustomerEngagement:/bbrbrNotifyclientoforderstatusuponorderplacement,acknowledgment,andshipmentbrCoordinatedeliverywithclient(couldbesimpleorcomplex,dependinguponorder)brFielddailyphonecallsandemailsfromclientbrFollowupwithclientatendofinstallbrbrbInvoicingandOrderCompletion:/bbrbrFollowuponoutstandingissuessuchaspunch-list,freightclaims,andreturnedproductbrConfirmorderwillinvoiceaccuratelybyrunningpre-invoicereportinoperatingsystembrSendoutcustomersatisfactionsurveyuponcompletionoforderbrbrbTeamwork:/bbrbrActivelyparticipateinteammeetings(assignedteamandcompany-wide)brWorktoachieveteamgoalsasassignedbymanagerandteambrUpholdandmodelcompanyvaluesbrbrbRequirements:/bbrbrHighschooldiplomaorGEDrequired;BachelororAssociatedegreepreferredbr1-2yearscustomerserviceexperiencerequiredbrDesignand/orsystemsfurnitureexperiencepreferredbutnotrequiredbrbrbPreferredSkills:/bbrbrAbilitytolearnandaccuratelyutilizesoftwarebrUnderstandingofdiscountingandproficientmathskillstoapplydiscountingbrStrongorganizationalskillsbrHighattentiontodetailandabilitytomanagemultipletaskssimultaneouslybrExcellentdocumentationoforderdetailsbrResponsivecommunicationwithallinternalandexternalcustomersbrHighlevelofdependabilityandattendance;abletoconsistentlymeetdeadlinesbrAbilitytoprioritizecompetingdeliverablesandprojectsbrOpentofeedbackandcoachingbrAbletoaskforhelpwhennecessarybrConsistenthighperformerbrAbilitytoworkindependentlyandbeafullyparticipatingteammemberbrProficientinMSOfficebrQuicklyunderstandandfollowestablisheddigitalfilingsystem



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