Customer Service Representative

4 weeks ago

Minneapolis, Minnesota, United States University of Minnesota Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Contact Center Representative to join our team at the University of Minnesota. This role is responsible for providing exceptional customer service to clients and visitors, ensuring a positive experience at our Veterinary Medical Center.

Key Responsibilities
  • Delight clients and visitors by welcoming them to the VMC and providing a caring, reliable, and knowledgeable first contact point.
  • Efficiently and accurately admit patients, ensuring all quality standards are met, including verifying demographics.
  • Assist with accurate electronic medical record keeping, ensuring all authorization forms are signed and completed records are forwarded to Medical Records for scanning.
  • Utilize established protocols for walk-in clients, check-in and admit patients in a timely manner, and ensure the billing process is initiated.
  • Notify proper personnel of the client's arrival following specific guidelines, place required documents in patient medical records, and prepare medical records with appropriate forms.
  • Register visitors as they enter the hospital and notify proper personnel of arrival, assist clients with prescription pick-up and payment, and give directions to vendors, clients, and visitors.
  • Maintain the appearance of the front desk and lobby area according to VMC cleanliness standards, answer incoming calls from within the VMC, and follow hospital guidelines for collecting payments and discharging patients.
  • Ability to problem solve routine issues, facilitate remote admission and discharge of Large Animal clients, and use established protocol for calling in after-hours specialty teams.
  • Follow accounting protocols for processing payments and opening/closing registers, triage incoming Small and Large animal emergency cases, and enter appointments on Large Animal, Small Animal, and West Metro emergency schedule as appropriate.
Requirements
  • High School diploma/GED and two (2) years of customer service experience.
  • Training/education may be substituted for some of the years of experience.
  • Medical or veterinary office experience or experience with animals is preferred.
About the University of Minnesota

The University of Minnesota is a world-renowned institution with a rich history of innovation and excellence. Our Veterinary Medical Center is a leading referral care center for large and small animals in Minnesota, providing exceptional care to over 35,000 cases annually.

We offer a comprehensive benefits package, including competitive wages, paid holidays, and generous time off, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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