Customer Service Representative
4 weeks ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Greet and Assist Members: Greet members, prospective members and guests, providing exceptional customer service.
- Front Desk Operations: Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Updates and Support: Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Customer service background preferred.
- Basic Computer Proficiency: Basic computer proficiency required.
- Passion for Fitness and Health: A passion for fitness and health is a must.
- Positive Attitude: Upbeat and positive attitude required.
- Punctuality and Reliability: Punctuality and reliability is a must.
Compensation: $9.65 per hour
About Planet Fitness: Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up.
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