Client Services Coordinator

2 weeks ago


Warrington, Pennsylvania, United States US Fertility, LLC Full time
Position Overview

At US Fertility, LLC, we are dedicated to enhancing the lives of individuals and families through exceptional care and support. We are currently seeking a Patient Services Representative who is passionate about making a positive impact in the healthcare sector. This role is essential in providing outstanding service to our patients and ensuring their experience is seamless and supportive.

Key Responsibilities:

  • Manage patient accounts by accurately obtaining, documenting, and updating personal financial and insurance details.
  • Enhance patient satisfaction and optimize provider efficiency by assessing patient needs and scheduling appointments accordingly.
  • Handle appointment scheduling with precision and care.
  • Address and resolve patient inquiries and concerns effectively, ensuring both short-term and long-term solutions.
  • Provide timely feedback to the practice regarding service issues or patient feedback.
  • Consult with patients about their insurance benefits, coverage options, and financial responsibilities.
  • Welcome patients and visitors to the office, delivering a high standard of customer service.
  • Be prepared to work on occasional weekends and holidays as needed.

Qualifications:

  • A minimum of 2 years of relevant experience in a similar role.
  • High School diploma is required.
  • Comprehensive understanding of insurance processes, medical terminology, and billing practices.
  • Experience in an OB/GYN setting is advantageous.
  • Excellent communication skills, attention to detail, and proficiency with computer systems.
  • A strong commitment to providing exceptional customer service.

Our Commitment:

At US Fertility, LLC, we value individuals who align with our mission and core values. We believe that the right attitude and dedication are more important than specific skills. We are committed to fostering a supportive environment where our staff can thrive both personally and professionally.

What We Provide:

  • Competitive compensation package with performance bonuses.
  • Comprehensive training programs to enhance your skills.
  • The opportunity to make a meaningful difference in the lives of the communities we serve.

Join us in our mission to provide compassionate and effective care. We are excited to welcome individuals who share our values of Empathy, Patient Focus, Integrity, Commitment, and Compassion.



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