Accounts Receivable Specialist

2 weeks ago

Austin, Texas, United States Omni Hotels Full time

Company Overview

Omni Hotels & Resorts is a dynamic and exciting place to work, with a reputation for exceptional service and a culture of respect, gratitude, and empowerment.

We are seeking a highly skilled and motivated Accounts Receivable Specialist to join our team at the beautiful Barton Creek Resort & Spa in Texas. This is an excellent opportunity to work in a fast-paced environment and contribute to the success of our company.

Job Description

The Accounts Receivable Specialist will be responsible for providing accurate and timely billing and back-up data for the Hotel's functions booked by the Banquet and Sales Departments. This includes handling accounts through settlement and guest satisfaction, maintaining AR Aging, and following credit policies.

Responsibilities

  • Reconcile group accounts daily to ensure accuracy and completeness.
  • Maintain neat and organized billing files for completed customer service work.
  • Ensure that all billings go out with supporting backup for all charges.
  • Audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy.
  • Read and understand signed contracts for assigned groups and ensure payment method is set up 10 business days prior to when the contracted group or event arrives.
  • Audit city ledger edit for correct information, proper billing address and phone number, complete backup, and correct city ledger number to run statements daily.
  • Maintain billing notes for all billings, indicating the name, account number, payment status and date billed.
  • Transfer account receivable data via computer to corporate accounting daily.
  • Handle customer inquiries in a timely and efficient manner.
  • Handle correspondence and communication to customers, corporate office, and owners regarding billing matters.
  • Follow up with major accounts 10 days after bills have been mailed, and continue to follow up with 30, 45, and 60-day correspondence if necessary.
  • Attend pre-con meetings for special billing instructions.
  • Maintain open communication with all departments.
  • Display and effectively communicate Omni Culture.
  • Understand and ensure compliance with all Omni Finance SOPs.
  • Prepare monthly journal entries as assigned.
  • Assist with audit requests.
  • Assist with special projects.
  • Prepare and distribute reports as needed.
  • Maintain open communication with all departments.
  • Perform other tasks requested by Accounting Manager, Controller, and Director of Finance.

Required Skills and Qualifications

We are looking for an individual with a strong background in accounting and a passion for providing exceptional customer service. The ideal candidate will have:

  • 1 consecutive year accounting experience within the past three years, preferably in hotel accounting.
  • College degree or formal accounting education.
  • Previous experience in a high customer contact environment, with previous experience answering customer questions and handling customer concerns.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly, and make concise decisions with strong problem-solving skills.
  • Developed computer proficiencies, particularly with Microsoft Office, with ability to operate printer, photocopier, and telephone.
  • Maintain professional appearance offering a positive experience to all guests.
  • Strong organizational skills with an attention to detail and ability to multi-task in a fast-paced environment.
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • The ability to meet scheduling demands to include Monday-Friday office hours and weekends as needed.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
  • Stand, walk, or sit for an extended period or for an entire work shift.
  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Benefits

Omni Hotels & Resorts offers a comprehensive benefits package, including:

  • Competitive salary: $60,000 - $80,000 per year, depending on experience.
  • Benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.

Other

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you are interested in applying for this position, please submit your resume and cover letter to our website.

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