Concierge Team Lead
1 week ago
Job Title: Front Desk Supervisor
Job Summary:
The Greenwich Hotel is seeking a highly skilled and experienced Front Desk Supervisor to join our dynamic Front Desk Concierge team. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading a team of front desk staff, and assisting the Front Office Manager and Assistant Front Office Manager in overseeing the front office operations.
Key Responsibilities:
- Lead a team of front desk staff to ensure seamless guest service and efficient front office operations
- Assist the Front Office Manager and Assistant Front Office Manager in overseeing front office operations, including guest check-in and check-out, room assignments, and guest requests
- Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest service and efficient operations
- Monitor and maintain front office operations, including inventory management, cash handling, and security
Requirements:
- Previous experience in a hotel front desk or concierge role
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
- Strong leadership and team management skills, with the ability to motivate and inspire a team
- Ability to work a flexible schedule, including weekends and holidays
- High school diploma or equivalent required; degree in hospitality or related field preferred
What We Offer:
- Competitive compensation package, including salary and benefits
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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