Concierge Team Lead

1 week ago


New York, New York, United States The Greenwich Hotel Full time

Job Title: Front Desk Supervisor

Job Summary:

The Greenwich Hotel is seeking a highly skilled and experienced Front Desk Supervisor to join our dynamic Front Desk Concierge team. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading a team of front desk staff, and assisting the Front Office Manager and Assistant Front Office Manager in overseeing the front office operations.

Key Responsibilities:

  • Lead a team of front desk staff to ensure seamless guest service and efficient front office operations
  • Assist the Front Office Manager and Assistant Front Office Manager in overseeing front office operations, including guest check-in and check-out, room assignments, and guest requests
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest service and efficient operations
  • Monitor and maintain front office operations, including inventory management, cash handling, and security

Requirements:

  • Previous experience in a hotel front desk or concierge role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Strong leadership and team management skills, with the ability to motivate and inspire a team
  • Ability to work a flexible schedule, including weekends and holidays
  • High school diploma or equivalent required; degree in hospitality or related field preferred

What We Offer:

  • Competitive compensation package, including salary and benefits
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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