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Client Solutions Associate

2 months ago

Austin, Texas, United States GLG Full time
About the Role

We are seeking recent graduates with a strong passion for client service to join our healthcare-focused teams as an Associate in our office. As an Associate, you will play a critical role in driving our business forward and delivering exceptional client experiences.

Key Responsibilities
  • Support team members on client projects and expert engagement.
  • Recruit new experts to join our network through targeted lead generation and outreach.
  • Collaborate closely with team members to expand projects and rescope recruiting populations to drive successful client outcomes.
  • Build your understanding of client strategies, industry sectors, and value chains to identify and vet the best experts for client projects.
  • Schedule and confirm critical calls and meetings between clients and experts.
  • Proactively engage with experts to understand their expertise and gauge their fit for client projects.
  • Learn and uphold our compliance policies and procedures to protect the integrity of client engagements.
What You'll Learn
  • Excel in a fast-paced, phone-based environment that demands attention to detail, prioritization, and execution on multiple projects.
  • Develop strong business skills, including client service excellence, communication, time management, negotiation, problem-solving, project management, and commercial target achievement.
  • Collaborate with colleagues on and across teams to contribute to revenue and commercial success.
  • Mentor future Associates as you become tenured and proficient in your role.
Ideal Candidate Profile
  • Bachelor's degree, preferably in a health or science-related field.
  • Confident and strong communication, interpersonal skills, and motivation to work with clients and experts.
  • Desire to work in a collaborative, team environment that is fast-paced and client-focused.
  • Ability to work responsibly and manage multiple tasks, prioritizing effectively as priorities shift quickly.
  • High motivation to exceed personal targets and contribute to team success.
  • Strong problem-solving skills and a hustle attitude.
  • Ability to quickly digest and implement feedback and coaching.
  • Eagerness to learn about new topics, industries, and companies.
  • Willingness to work flexible and extended hours, as needed, to meet client demands.
What We Offer
  • Competitive base salary and uncapped performance-based incentive compensation.
  • Eligibility for overtime pay.
  • A comprehensive benefits package, including medical, dental, and vision coverage, flexible paid time off, and a range of employee perks and discounts.
  • Opportunities for professional development, including tuition reimbursement and access to a digital learning platform.
  • A commitment to fair and equitable compensation practices.