Customer Service Specialist for Motor Vehicle Services

1 week ago


Glendale, Arizona, United States Pls Financial Services, Inc. Full time

Position Overview:

The Motor Vehicle Customer Service Representative serves as the primary liaison between our clients and PLS Financial Services, Inc. This role is crucial in delivering exceptional customer support and promoting our suite of services.

Key Responsibilities:

  • Delivering outstanding customer service to enhance client satisfaction.
  • Promoting and explaining our financial products and services to both existing and prospective clients.
  • Ensuring compliance with all relevant federal, state, and local regulations during transactions.
  • Adhering to company policies and operational procedures.
  • Assisting customers with motor vehicle titles, registrations, permits, and other related services.
  • Learning and applying the rules and regulations set forth by the Arizona Department of Transportation Motor Vehicle Department (ADOT MVD).
  • Maintaining accurate cash handling and a balanced cash drawer.
  • Utilizing various computer applications to process transactions and access necessary information.
  • Addressing customer complaints or escalating them to the Store Manager as needed.
  • Ensuring a safe, organized, and clean work environment.
  • Performing additional duties as assigned by management.

Qualifications:

  • Prior experience in customer service, particularly in hospitality, financial services, retail, or restaurant sectors is preferred.
  • Strong interpersonal skills and the ability to engage effectively with customers.
  • Excellent verbal communication abilities.
  • Proven sales skills and the ability to drive product promotion.
  • Valid driving record in good standing.
  • High school diploma or equivalent GED.
  • Exceptional attention to detail and the capability to manage multiple tasks simultaneously.
  • Professional appearance and demeanor.
  • Flexibility to work various hours, including early mornings, evenings, weekends, and holidays.
  • Bilingual in English and Spanish is a plus.

Physical Requirements:

  • Ability to sit and/or stand for extended periods.
  • Capability to lift up to 15 lbs.
  • Comfortable working in confined spaces and maintaining focus in a busy environment with moderate to high noise levels.

Benefits:

Eligible employees may receive benefits including medical, dental, and vision coverage, a 401k plan, vacation time, opportunities for career advancement, and ongoing training.

Core Values:

At PLS Financial Services, we emphasize our core values in every role: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace and provides reasonable accommodations to applicants with disabilities.



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