Student Services Specialist Sr.

4 days ago


Glendale, Arizona, United States Maricopa Community College district Full time
Job Summary

The Student Services Specialist Senior in Admissions, Records, and Registration is responsible for providing high-level support to students, staff, and faculty with complex enrollment-related duties. Key responsibilities include:

  • Graduation processing and transcript evaluation
  • Athletic compliance and 3rd party enrollment
  • Residency and special admissions
  • Quality assurance and troubleshooting of software and equipment

This position requires a strong understanding of college, state, and federal rules and policies to resolve complex enrollment issues and complaints.

Essential Functions

The Student Services Specialist Senior will perform the following essential functions:

  • 45% - Perform complex enrollment-related duties, including graduation processing, athletic compliance, and 3rd party enrollment
  • 25% - Monitor quality assurance to ensure accuracy of completed transactions and coordinate admissions, records, and registration reports
  • 20% - Support the Admissions and Records department by assisting with service to students, project deadlines, and department goals
  • 10% - Assist with department workflow by assigning staff to alternative job functions and compiling data for supervisors
Minimum Qualifications

The ideal candidate will possess:

  • An Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience
  • Or an equivalent combination of education and experience
Desired Qualifications

The following qualifications are highly desirable:

  • A Bachelor's degree from a regionally accredited institution
  • Two or more years of experience working in an Admissions, Records, and Registration office at a postsecondary educational institution
  • Two years of experience assisting or coordinating customer service operations
  • Two years of experience researching and implementing federal, state, and institutional rules and policies
  • Two years of experience using Microsoft Excel Spreadsheets and/or Google Sheets and/or other student record databases
  • Two years of experience providing quality customer service and training
Special Working Conditions

The Student Services Specialist Senior will work in a fast-paced environment with the following conditions:

  • MCCCD does not sponsor individuals for work visas
  • Possession of a valid State of Arizona Class D driver's license is required
  • May be required to travel to all MCCCD locations
  • May require numerous evenings or weekends
  • May require prolonged periods of viewing a computer screen
  • May be required to lift or carry up to 25 lbs


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