Licensed Insurance Agent

1 week ago

Harrisonburg, Virginia, United States Rockingham Insurance Full time
Job Title: Licensed Insurance Agent

We are seeking a highly skilled and experienced Licensed Insurance Agent to join our team at Rockingham Insurance. As a key member of our team, you will be responsible for providing exceptional customer service, selling insurance policies, and managing customer relationships.

Key Responsibilities:
  • Provide high-quality customer service through accurate, timely, and professional responses to customer inquiries and concerns.
  • Sell insurance policies to new and existing customers, using sales techniques to gain new clients and support existing customers.
  • Promote products and company positively, answering customer questions and addressing concerns.
  • Communicate information clearly and effectively about policies and answer questions relating to coverage and premiums to customers.
  • Respond to in-person, phone, and written customer requests for information, providing accurate, timely, and responsive assistance to handle/solve inquiries and complaints.
  • Negotiate and process insurance policies, calculate premiums, and establish payment methods.
  • Inspect property to assess its condition and determine its insurance risk following underwriting guidelines.
  • Expand business reach through networking opportunities.
  • Contact leads and schedule appointments to present policies, quotes, and coverages.
  • Comply with state insurance standards and regulations.
  • Work with sales manager on prospecting strategies, identifying target markets, and sales techniques to solicit business as agreed upon based on individual and agency monthly sales quotas and goals.
  • Communicate with customers and company personnel to secure information necessary to resolve inquiries and explain policy change, billing, cancellation, and reinstatement procedures.
  • Maintain thorough understanding of insurance products, billing, and underwriting knowledge to research and resolve questions and concerns raised by customers.
  • Perform annual coverage reviews, evaluate accounts, make recommendations, and cross-sell additional lines of business.
  • Research and resolve insurance questions and concerns raised by customers.
  • Process daily downloads, incoming payments, endorsements, renewals, send Auto ID cards, mortgagee requests, and various other customer requests.
  • Handle advance/high-level billing questions (where to pay, who to pay, what to pay).
  • Document all conversations and interactions with customers, carriers, and agents in AMS360 agency management system to support account sales, service, and renewal cycle for follow-up communication.
Requirements:
  • Minimum high school diploma, GED, or equivalent.
  • 1+ years of demonstrated success in an insurance call center or independent agency environment.
  • 3-5 years of Personal Lines insurance experience strongly preferred.
  • Current Virginia Property and Casualty License required.
  • CPCU, AINS, CIC, or similar designation(s) preferred.
  • Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful.
Physical Demands:

The position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers. The position may require traveling to attend both internal and external meetings, attending conferences, and other training events.

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