Customer Service Representative

6 days ago


Plainfield, New Jersey, United States GXO Logistics Full time
About the Role

GXO Logistics is seeking a highly skilled Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders.

Key Responsibilities
  • Coordinate workload allocation among warehouse workers, material handlers and drivers
  • Prepare work orders; troubleshoot orders and resolve discrepancies as needed
  • Assign and release orders sent for loading and unloading
  • Allocate and research inventory for orders
  • Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
  • Maintain and generate required reports
  • Process, audit and file various documentation
Requirements
  • Proficiency in Microsoft Office
  • Ability to communicate effectively with carriers, customers, employees and management
  • Proven ability to multitask and prioritize workload in a fast-paced environment
What We Offer

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.



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