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Customer Service Representative

2 months ago

Plainfield, New Jersey, United States GEODIS Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the GEODIS Group. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and ensure accurate and efficient fulfillment.
  • Communicate with customers to understand their needs and provide solutions to meet their expectations.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Maintain accurate records and reports to track customer interactions and resolve issues.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required.
  • Minimum 6 months of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and other software applications.
Working Conditions

This is a full-time position that requires working in a standard office environment. The employee is regularly required to use hands to finger, handle, or feel, and frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.