Customer Service Representative

1 week ago


Plainfield, New Jersey, United States State of Indiana Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a BMV Customer Service Representative. As a representative of the State of Indiana, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide top-notch customer service, responding to inquiries, and resolving issues in a timely and professional manner.
  • Process transactions, including cash and card payments, with accuracy and efficiency.
  • Work collaboratively with leadership to resolve escalated customer concerns and system problems.
  • File applications and maintain accurate records throughout the day.
Requirements
  • High school diploma or equivalent.
  • Proven customer service experience, with a strong focus on communication and problem-solving skills.
  • Ability to work in a fast-paced environment, with a high level of critical thinking and attention to detail.
  • Ability to travel up to 20% of the time to branch locations, training, or community activities.
Benefits of Employment

The State of Indiana offers a comprehensive benefits package, including medical, dental, and vision plans, as well as a robust wellness program, flexible work scheduling options, and a generous leave policy. We are committed to creating a welcoming and inclusive work environment, where all employees feel valued and supported.

Equal Employment Opportunity

The State of Indiana is an equal opportunity employer, committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. We welcome applications from diverse candidates and are committed to creating a workplace that reflects the diversity of our state.



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