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Customer Service Representative

2 months ago

Plainfield, New Jersey, United States GEODIS Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding their accounts and orders
  • Process and input customer orders and receipts
  • Generate all related paperwork and necessary information required for customer work orders
  • Coordinate special shipping requests with the transportation department
  • Traces orders as required and notifies customers of any activity concerning their merchandise
  • Assure proper invoicing of accounts by verifying computer-generated invoices
  • Maintain a good working relationship with customers by responding to all inquiries and complaints in a courteous and efficient manner
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
  • Maintain current and accurate procedure book which details the processing requirements for each account
Requirements
  • High school diploma or GED (General Education Diploma) equivalency
  • Minimum 6 months related experience and/or training
  • Experience with AS400 operating systems and warehouse management systems preferred
  • PC literate with experience with Microsoft Outlook, Word and Excel
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.