RV Service Management Associate

2 weeks ago


Billings, Montana, United States Bretz RV & Marine Full time
Job Overview

Salary Range: $55,000 to $65,000 ANNUALLY

We are seeking a dynamic and organized individual to join our team as a Service Dispatcher. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and the ability to perform under pressure. This role is highly rewarding for those with a mechanical background who possess professionalism, responsibility, and a strong work ethic.

Key Responsibilities
  • Oversee work orders and allocate them to RV technicians efficiently.
  • Maintain communication with the Service Manager, Shop Foreman, and Service Writers to ensure they are always updated on shop capacity.
  • Evaluate all repair orders, assess the time needed for tasks, and schedule work to ensure timely completion.
  • Coordinate with lot porters for the safe and efficient movement of RVs in and out of the shop, assisting as necessary.
  • Conduct quality control checks to ensure service excellence.
  • Adhere strictly to dealership policies regarding RV care and operations.
  • Participate in company and factory training sessions.
  • Stay informed about factory technical bulletins.
  • Handle service phone inquiries and follow up as required.
Qualifications
  • High school diploma or completion of a relevant trade school program in a mechanical or construction field.
  • A minimum of 6 months experience as a shop dispatcher or equivalent combination of education and experience.
  • Demonstrated leadership skills and capabilities.
  • Proficient in computer usage, typing, and communication.
  • RV Technician Certification training is provided upon joining, with some travel required.
Licenses and Certifications
  • Valid Driver's License is mandatory.
  • Must possess a clean and insurable driving record.
Compensation and Schedule
  • Base Salary plus Commission.
  • Full-time position with DAY SHIFT ONLY.
  • 4 days on, 4 days off schedule from 6:45 AM to 6:45 PM.
  • Weekend shifts on a rotating basis.
Benefits
  • Comprehensive medical, dental, and vision coverage.
  • 401K matching program.
  • Paid vacation and holidays.
  • Training and travel opportunities.
  • Employee purchase and borrowing programs.
What to Expect from Our Team
  • Experience a family-oriented work environment that values work-life balance.
  • Opportunities for growth and advancement within the company.
  • Engagement in team-building activities and events throughout the year.
  • Be part of a collaborative team in a thriving industry dedicated to providing customers with exceptional service.
Relocation Information

Consider relocating to a beautiful area known for its adventure and family-friendly atmosphere. The cost of living is significantly lower compared to other regions, making it an attractive option for those looking to start a new chapter in their lives.

About Our Company

Bretz RV & Marine has been a family-owned and operated business since its inception in 1967. We have expanded from a single location to five dealerships across multiple states, growing our team from just over 100 to nearly 400 employees in recent years. We are committed to providing a supportive work environment that fosters success and community involvement.

Equal Employment Opportunity

Our company upholds a strong policy of equal employment opportunity for all associates, ensuring that hiring, training, and promotion are based on individual competence and potential for advancement, without discrimination.



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