Customer Service Ambassador

1 day ago


Rochester, Minnesota, United States OCI Hospitality Full time
About Us

OCI Hospitality is a hospitality company that operates hotels with a focus on enriching the lives of others through hospitality. Our team members are friendly, flexible, hardworking, and helpful, and we believe that every position plays a crucial role in enriching the lives of our team members, guests, owners, and investors, as well as the communities we serve.

The Role

As a Guest Service Representative, you will be the Director of First Impressions, setting the tone for the entire guest's stay. You will be responsible for answering phones, checking guests in and out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring billing and payments are correct, and actively ensuring safety and security measures are being met.

About You

We are looking for a positive and team-oriented individual who can work flexible hours, including weekends, and is committed to dependability. You must be able to juggle multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and guests is essential, as is an authentic interest in improving the overall experience for your teammates and guests.

What You Gain

You will be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We offer a rewarding, fun, and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. If offered a position, you must complete a criminal background check, and all employment offers are contingent on the results of your background check.


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