Service Specialist

2 days ago


Rochester, Minnesota, United States Mayo Clinic Full time
Job Summary

We are seeking a highly skilled Service Specialist - Operations to join our team at Mayo Clinic. As an ambassador of patient experience, you will be responsible for providing exceptional customer service to patients and guests, responding to inquiries, and promoting services.

Key Responsibilities
  • Respond to patient inquiries and provide timely resolutions
  • Actively promote services and schedule appointments
  • Perform desk/clerical functions, including patient registration and check-in/check-out
  • Support patient needs and provide service recovery when necessary
  • Escalate patient concerns appropriately
  • Understand and promote Operations and assist patients with establishing an ongoing relationship with Mayo Clinic
Requirements
  • Successful completion of an associate degree and 3 years of customer service experience
  • Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred
  • Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center
  • Strong organizational skills, ability to handle multiple demands simultaneously, and good attention to detail
  • Excellent written and verbal communication skills
  • Advanced proficiency in Microsoft Office, including Microsoft Word and Excel
  • Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable
What We Offer
  • Competitive compensation and comprehensive benefit plans
  • Continuing education and advancement opportunities
  • A supportive environment that values diversity, equity, and inclusion
  • A chance to work with a top-ranked healthcare organization


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