Patient Access Coordinator

5 days ago


Tucson, Arizona, United States Tucson Medical Center Full time
Job Summary

We are seeking a highly skilled Patient Access Resource Specialist to join our team at Tucson Medical Center. As a key member of our healthcare team, you will be responsible for coordinating daily operations for scheduling, pre-registration/verification, insurance benefits, and admissions.

Key Responsibilities
  • Coordinate Scheduling and Pre-Registration: Assist with the coordination of daily operations for scheduling, pre-registration/verification, insurance benefits, and admissions.
  • Provide Training and Support: Engage in training for all new hires and ongoing process changes for the assigned department.
  • Communicate with Patients and Staff: Provide routine daily internal interface with unit/department management and staff, other access service areas, information systems, physicians, and physicians' office staff.
  • Ensure Smooth Operations: Assist staff with problem solving, routine questions, and customer interaction to ensure positive results.
  • Maintain Knowledge and Skills: Maintain current knowledge of the outpatient scheduling criteria/processes for each ancillary department to ensure correct procedures are scheduled by staff.
  • Oversee Notification Process: Oversees the process of notification to the Financial Counselors when intervention is indicated for potential uncompensated care.
  • Process Physician Orders: Schedules procedures, participates in pre-registration and financial verifications, obtains insurance benefits, and complete admissions of patients when necessary to ensure the smooth flow of the unit.
  • Interpret and Explain Charges: Interprets and explains to patients and their families' charges, services, and hospital policy regarding payment of bills in accordance with TMC HealthCare Credit and Collection policies.
  • Build and Maintain Communication Alliances: Builds and maintains communication alliances with support and related personnel in the IS department, ancillary departments, nursing units and other financial service personnel.
  • Evaluate and Implement New Software: Evaluates, learns and assists in the implementation of new software programs/systems, and other related technologies.
  • Communicate with Supervisor and Manager: Communicates information to the Supervisor and/or Manager as needed to ensure a smooth and seamless access process prevails in each registration area.
  • Exhibit Excellence in Customer Service: Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.
  • Adhere to TMCH Values: Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
  • Adhere to TMCH Policies: Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards.


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