Patient Access Representative II

2 days ago


IL United States NorthShore University HealthSystem Full time

Job Summary: As a Patient Access Representative II, you will play a critical role in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. You will be responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage.

Key Responsibilities:

  • Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies.
  • Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling.
  • Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations.

Requirements:

  • Education: High school diploma or equivalent required; college degree preferred.
  • Certification: N/A.
  • Experience: One-year customer service experience in a healthcare or health insurance related field required.
  • Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred.

Benefits:

  • Career Pathways to Promote Professional Growth and Development.
  • Various Medical, Dental, Pet and Vision options.
  • Tuition Reimbursement.
  • Free Parking.
  • Wellness Program Savings Plan.
  • Health Savings Account Options.
  • Retirement Options with Company Match.
  • Paid Time Off and Holiday Pay.
  • Community Involvement Opportunities.

About Us: Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals.



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