Global Customer Support Expert
6 days ago
Cannon Industries is expanding its customer service team and seeks a skilled communicator to ensure seamless order fulfillment. As a customer service representative, you will be responsible for managing customer inquiries, processing orders, and maintaining accurate records. With a focus on delivering exceptional customer experiences, we value individuals with excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment.
The ideal candidate will have a minimum of 2 years of customer service experience, preferably in an administrative or office setting. Strong phone communication skills and proficiency in navigating computer databases are essential for success in this role. Additionally, the ability to work independently and as part of a team is crucial for meeting deadlines and achieving sales targets.
Key Performance Indicators:
- Response time: Respond to all customer inquiries within 2 hours
- Resolution rate: Resolve customer complaints and issues promptly and professionally
- Order accuracy: Maintain high levels of accuracy when processing customer orders
This role offers a competitive salary of $65,000 per annum, based on experience. Cannon Industries provides a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
About Cannon Industries:
Cannon Industries is a global company with headquarters in Rochester, New York. Our commitment to quality and excellence has earned us top certifications in the industry. With a focus on innovation and customer satisfaction, we strive to provide exceptional service and support to our clients.
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