Support Solutions Expert

3 days ago


Rochester, New York, United States Universal Instruments Inc Full time
About Us
  Universal Instruments Inc is a global leader in the design and manufacture of advanced automation assembly equipment. Our solutions are used to build some of today's most advanced electronic products. We're committed to delivering exceptional customer experiences and driving innovation in the industry.

Job Overview
  We're seeking a highly skilled Technical Customer Support Specialist II to join our team. As a Technical Customer Support Specialist II, you'll be responsible for providing top-notch support to our customers, sales, and field service personnel. You'll troubleshoot and develop technical solutions, create workaround procedures, and ensure timely issue resolution. Your expertise will help us drive customer satisfaction and loyalty.

Key Responsibilities
  * Troubleshoot and resolve complex technical issues related to our products
  * Develop and implement effective workaround procedures
  * Collaborate with internal teams to resolve customer issues
  * Analyze performance reports to identify areas for improvement
  * Recommend containment, repair, replacement, and/or corrective action as needed

Requirements
  * Bachelor's degree in Mechanical, Systems, or Electrical Engineering or relevant field of study preferred
  * 2+ years of relevant experience in capital equipment manufacturing, troubleshooting, repair, and/or maintenance preferred
  * Excellent communication and problem-solving skills required
  * Ability to travel occasionally (10%+) and work overtime/weekends as needed

Target Annual Base Pay
  $62,000 - $75,000 + Robust Benefits.

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