Customer Service Representative

5 days ago


Lorton, Virginia, United States Accel Talent Group Full time

At Accel Talent Group, we are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients.

About the Role

We are looking for a skilled professional with a strong background in the medium/heavy duty truck industry. In this role, you will be responsible for providing top-notch service to our customers, ensuring their needs are met, and exceeding their expectations.

The ideal candidate will possess a minimum of 5 years' experience in a technical or supervisory role within the industry. A high degree of product knowledge and excellent communication skills are essential for success in this position.

Responsibilities
  • Greet customers in a timely and friendly manner, obtaining all necessary vehicle information for proper repairs.
  • Write up customers' vehicle issues and concerns accurately and clearly, obtaining signatures on repair orders and providing customers with copies.
  • Communicate with customers throughout the repair process, keeping them informed of progress and status changes.
  • Investigate and resolve any issues that may arise during the repair process.
  • Maintain a clean and organized work environment, adhering to company policies and procedures.
Requirements
  • Minimum of 5 years' experience in a technical or supervisory role within the medium/heavy duty truck industry.
  • High degree of product knowledge and excellent communication skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Strong attention to detail and ability to maintain accurate records.

We offer a competitive salary range of $15-$31 per hour, depending on experience, as well as opportunities for growth and development within the company.



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